Easy Returns, No Surprises
At Garden GrowShop, we stand behind the quality of every product we carry. But we also understand that sometimes things just don’t work out — and that’s okay. If you change your mind or the item isn’t quite what you expected, we’ve got you covered.
30-Day Return Guarantee
You have 30 days from the date of delivery to request a return for any reason. To start a return, simply email us at sales@gardengrowshop.com with your order number and we’ll walk you through the process.
Here’s what to expect:
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You’ll receive clear return instructions from our team.
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Once your item is received and inspected, we’ll issue a refund to your original payment method.
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Items must be returned in “like new” condition, with all original packaging and accessories.
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Return shipping costs are the responsibility of the customer.
“Like new” means no visible wear, damage, or missing parts. Items showing signs of use or misuse may not qualify for a refund.
Damaged or Defective Orders
If your order arrives damaged or defective, don’t worry — we’ll take care of it.
Here’s what to do:
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Note any damage with the delivery driver when signing for the package.
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Email photos and a description of the issue to sales@gardengrowshop.com on the same day you receive it.
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We’ll cover the cost of return shipping and make sure a replacement is sent out quickly.
Please keep all original packaging in case a return is needed. This helps speed up the process and ensures a smooth resolution.
Order Cancellations
If you need to cancel your order, please contact us as soon as possible at sales@gardengrowshop.com or by phone.
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Cancellations before shipment receive a full refund.
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Cancellations after shipment will follow our standard return policy and may be subject to return shipping costs.
Important Return Notes:
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Certain products may have brand-specific return restrictions, which will be noted on the product page.
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Products purchased for temporary or single-use purposes (e.g. trade shows, promotional events) are not eligible for return.
We’re Here to Help
Our goal is to make returns and exchanges as easy as possible — with no stress and no surprises. If you’re unsure whether your order qualifies or just want to ask a question, don’t hesitate to reach out. We’re here to make sure you feel confident before and after your purchase.